Privacy Policy

Last Updated: October 3, 2025

Effective Date: October 3, 2025

Introduction

Rokstars Global HRM Inc. (operating as “Rokstars,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all users of our website and services located in the United States and Canada, and complies with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), the California Consumer Privacy Act (CCPA), the CAN-SPAM Act, and the Telephone Consumer Protection Act (TCPA).

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer: Mark Ocampo
Company: Rokstars Global HRM Inc.
Address: 25 Summerlea Rd. Unit 24, Brampton, ON L6T 5A8
Email: mark@rokstarshrm.com
Phone: (888) 327-1220

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Fill out forms on our website (contact forms, consultation request forms, newsletter signups)
Subscribe to our email newsletter or marketing communications
Opt-in to receive text/SMS messages
Engage our services or enter into a business relationship with us
Contact us via email, phone, or other communication methods
Participate in surveys, promotions, or other interactive features
Purchase products or services from our website

This personal information may include:

First and last name
Email address
Phone number
Mailing address (street address, city, province/state, postal/zip code, country)
Company name
Company size
Job title or role
Information about your HR challenges or business needs
Any other information you choose to provide

Payment Information

When you make a purchase on our website, we collect payment information necessary to process your transaction. This may include:

Credit card number
Cardholder name
Billing address
Expiration date and security code

**Important:** We use secure third-party payment processors (such as Stripe, QuickBooks, or other PCI-DSS compliant processors) to handle payment transactions. We do not store your complete credit card information on our servers. Payment information is encrypted and transmitted directly to our payment processor in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

Information Automatically Collected

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Referring website URLs
Pages viewed and time spent on pages
Date and time of visits
Cookies and similar tracking technologies

We use Google Analytics and other third-party analytics tools to collect this information to understand how visitors use our website and to improve our services.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve website functionality
Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Communication

To provide, maintain, and improve our HR support services
To respond to your inquiries and consultation requests
To schedule appointments and strategy calls
To communicate with you about your account or services
To send appointment reminders and service updates

Marketing and Promotional Communications

To send you our email newsletter (only with your consent)
To send promotional emails about our services, special offers, and updates
To send text/SMS messages about our services and promotions (only with your express written consent)
To provide you with relevant content and resources

Business Operations

To process payments and manage subscriptions
To maintain records and documentation
To comply with legal obligations
To prevent fraud and enhance security
To analyze website usage and improve our offerings

Legal Compliance

To comply with applicable laws and regulations
To respond to legal requests and prevent harm
To enforce our Terms of Service and other agreements

Email and SMS Marketing Communications

Email Communications

If you provide your email address through our website forms or newsletter signup, you consent to receive:

Transactional emails related to our services (appointment confirmations, service updates, etc.)
Marketing and promotional emails about our services, resources, and offers

Your Rights:

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email
Unsubscribing from marketing emails will not affect transactional service-related communications
We comply with CASL (Canada) and CAN-SPAM Act (US) requirements

SMS/Text Message Communications

Personal Information You Provide

If you opt-in to receive text messages by checking the SMS consent box on our forms, you provide express written consent to receive:

Appointment reminders
Service updates
Marketing and promotional messages about our services

Important SMS Information:

Message and data rates may apply
Message frequency varies based on your interaction with our services
You can opt-out at any time by replying STOP to any text message
Reply HELP for assistance
We comply with TCPA (US) and CASL (Canada) requirements for SMS marketing

SMS Consent is Optional:

You are not required to consent to receive text messages as a condition of purchasing any services from us.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Email marketing platforms
CRM and database management systems
SMS/text messaging services
Website hosting and analytics providers
Payment processors and merchant services
Professional advisors (lawyers, accountants, consultants)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or in response to:

Valid legal processes (subpoenas, court orders)
Government or regulatory requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on our website.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Contact form submissions and consultation requests: Retained for up to 7 years for business records
Email marketing lists: Retained until you unsubscribe
SMS marketing lists: Retained until you opt-out
Client service records: Retained for up to 7 years after service termination
Website analytics data: Retained in accordance with our analytics provider’s policies

When personal information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal information
Regular security assessments and updates
Secure storage systems and databases
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Rights Under PIPEDA (Canada)

Right to Access: Request access to the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete information
Right to Withdrawal of Consent: Withdraw your consent for certain uses of your information
Right to Lodge a Complaint: File a complaint with the Privacy Commissioner of Canada

Rights Under CCPA/CPRA (California, USA)

If you are a California resident, you have:

Right to Know: Request disclosure of personal information collected, used, or shared
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of personal information (note: we do not sell personal information)
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: mark@rokstarshrm.com
Phone: (888) 327-1220
Mail: Privacy Officer, Rokstars Global HRM Inc., 25 Summerlea Rd. Unit 24, Brampton, ON L6T 5A8

We will respond to your request within the timeframes required by applicable law (typically 30-45 days).

International Data Transfers

Our services are primarily directed to users in the United States and Canada. If you access our website or services from outside North America, please be aware that your information may be transferred to, stored, and processed in Canada and the United States where our servers and service providers are located.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the “Last Updated” date at the top of this policy
Notify you via email if the changes are material (where we have your email address)
Post a notice on our website

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Consent and Acceptance

By using our website, submitting forms, subscribing to our communications, or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For email marketing: By providing your email address, you consent to receive marketing communications from Rokstars and acknowledge you can unsubscribe at any time.

For SMS marketing: By checking the SMS consent box and providing your phone number, you provide express written consent to receive text messages from Rokstars. You acknowledge that consent is not required for purchase and you can opt-out at any time by texting STOP.

Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario, Canada, and applicable federal laws of Canada and the United States, without regard to conflict of law provisions.

Last Updated: October 3, 2025

Rokstars Global HRM Inc.
25 Summerlea Rd. Unit 24
Brampton, ON L6T 5A8
Canada

Email: mark@rokstarshrm.com
Phone: (888) 327-1220