Privacy Policy

Effective Date: May 7, 2025

This Privacy Policy explains how Rokstars Global HRM Inc. (“Rokstars,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information.

We are committed to respecting your privacy rights and complying with applicable laws, including Canada’s PIPEDA, the European Union’s GDPR, and California’s CCPA/CPRA.

1. Who We Are

Rokstars Global HRM Inc. is a global HR and business consultancy based in Canada. We provide expert HR solutions and business advisory services to our clients by leveraging our network of top-tier professionals. Our “Become a Rokstar” initiative seeks qualified professionals to help us execute our services across various business functions.

Privacy Officer: Mark Ocampo

Email: mark@rokstarshrm.com

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information directly from you when you:

Fill out a form (e.g., “Become a Rokstar”)
Apply to join our professional network
Book a call or consultation
Register or log in to our client/contractor portal
Subscribe to our email newsletter
Complete a payment through our third-party processor (Stripe)
Engage our services as a client
Interact with Zenna, our digital assistant
Receive SMS communications from us

Information we may collect includes:

Full name
Email address
Phone number
Mailing address
Resume and employment history
Professional certifications and licenses
LinkedIn and other social media profiles
Portfolio samples or work examples
Payment and billing information (via Stripe)
Login credentials (if portal access is used)
Company information if you are a client (e.g., business name, size, industry)
Communication preferences

2.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

IP address
Browser and device information
Operating system
Pages visited and time spent on our site
Referring website or source
Click patterns and site navigation history
Geographic location (country/region level)

3. How We Use Your Information

We use your information to:

Deliver our HR and business consultancy services to clients
Identify and engage qualified professionals for our service delivery team
Process payments and manage revenue partnerships
Respond to inquiries or support requests
Send important updates and newsletters (via email and SMS)
Improve our website, services, and user experience
Maintain our network of vetted professionals
Customize Zenna’s responses to better assist you
Analyze usage patterns to enhance our service offerings
Comply with legal obligations and enforce our terms
Protect against fraudulent or unauthorized activity
Communicate with you via email, phone, SMS, or other channels

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data on the following legal grounds:

Contract: When processing is necessary to fulfill our contractual obligations to you
Consent: When you have given us permission to process your data for specific purposes
Legitimate Interests: When processing serves our legitimate business interests without overriding your rights
Legal Obligation: When we need to comply with a legal or regulatory obligation

5. Sharing Your Information

We do not sell your personal data. We only share your information with:

5.1 Service Providers

Payment processors (Stripe)
Client/professional portal providers
Analytics services (Google Analytics)
Email marketing platforms
Customer relationship management systems
Cloud storage providers
Communication tools and platforms

5.2 Business Partners

Professionals in our service delivery network (with appropriate consent)
Clients receiving our services (with appropriate consent)
Business partners necessary for delivering our services
SMS and communication service providers

5.3 Legal Requirements

In response to lawful requests from public authorities
To comply with legal process or applicable laws
To protect our rights, privacy, safety, or property
To detect, prevent, or address fraud or security issues

All third parties are obligated to handle your information in accordance with privacy regulations and our data protection requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 If you are in the EU/EEA (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right not to be subject to automated decision-making
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

6.2 If you are in Canada (PIPEDA):

Right to access your information
Right to challenge the accuracy or handling of your information
Right to withdraw consent
Right to file a complaint with the Privacy Commissioner of Canada

6.3 If you are in California (CCPA/CPRA):

Right to know what personal data we collect and how it’s used

Right to request deletion of your personal data

Right to opt-out of sale (we don’t sell your data)

Right to non-discrimination for exercising your privacy rights

Right to limit use of sensitive personal information

To exercise any of these rights, please contact Mark Ocampo at mark@rokstarshrm.com.

7. Cookies & Tracking Technologies

7.1 Types of Cookies We Use

Essential cookies: Required for site functionality
Preference cookies: Remember your settings and preferences
Analytics cookies: Help us understand how visitors interact with our site
Marketing cookies: Track your activities across websites to deliver personalized ads

7.2 How We Use These Technologies

We use cookies and similar tracking technologies to:

Understand how you use our site
Remember your preferences
Provide targeted content or ads on social platforms
Improve your experience
Secure your account and transactions
Analyze the performance of our marketing efforts

7.3 Your Cookie Choices

You can manage cookies through your browser settings. Most browsers allow you to:

Block or delete cookies
Browse in “private” or “incognito” mode
Disable tracking

Please note that disabling cookies may affect your experience on our site, and some features may not function properly.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for data in transit
Access controls and authentication for internal systems
Regular security assessments and vulnerability testing
Employee training on data protection
Secure third-party platforms (e.g., Stripe, SuiteDash)
Data minimization practices

While no system is 100% secure, we are committed to taking reasonable steps to protect your data and regularly review our security practices.

9. Data Retention

We retain personal data only as long as necessary to:

Provide our services
Meet legal, contractual, or regulatory requirements
Support legitimate business purposes
Resolve disputes
Enforce our agreements

Specific retention periods vary based on the type of information and applicable laws. You may request deletion of your data at any time by contacting us, subject to our legitimate business requirements and legal obligations.

10. International Data Transfers

As a global company, we may transfer your personal information to countries outside your own. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

EU Standard Contractual Clauses
Adequacy decisions by relevant authorities
Privacy Shield certification (where applicable)
Other legally approved mechanisms

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will:

Revise the “Effective Date” at the top of this policy
Notify you via email (if we have your contact information)
Post a notice on our website
Obtain consent when required by law

We encourage you to review this policy regularly to stay informed about our information practices.

13. Zenna and AI Technologies

Zenna, our digital assistant, processes information you provide during conversations to respond to your inquiries. Information shared with Zenna may be:

Used to improve response accuracy
Stored temporarily to maintain conversation context
Analyzed to enhance our services
Shared with our human team when necessary for complex inquiries

We implement appropriate safeguards when using AI technologies and ensure human oversight of automated processes.

14. Questions or Concerns

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Privacy Officer: Mark Ocampo

Email: mark@rokstarshrm.com

Address:

Rokstars Global HRM Inc. 25 Summerlea Rd. Unit 24
Brampton, On L6T5A8 Attn: Mark Ocampo, Privacy Officer

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.

Thank you for trusting Rokstars Global HRM. We’re committed to protecting your privacy and being transparent about how we use your data.