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Terms of Service

Effective Date: October 3, 2025 -- Last Updated: June 16, 2026

These Terms of Service govern your access to and use of the Rokstars Global HRM website, managed HR and recruiting services, and the Zenna platform. Please read them carefully before engaging our services or using our platform.

Important notice: Rokstars provides managed HR and recruiting services and technology tools to support HR and hiring workflows. We are HR professionals, not employment lawyers. Nothing in these Terms or in our services constitutes legal advice or legal representation. For questions involving employment law, contracts, or regulatory compliance specific to your situation, please consult a qualified legal professional in your jurisdiction.

1. Acceptance of Terms

Rokstars Global HRM Inc. (operating as "Rokstars," "we," "us," or "our") provides managed HR and recruiting services and operates the Zenna platform. By accessing our website, engaging our services, creating a Zenna account, or entering into any agreement with us, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you may not use our website, services, or platform. These Terms apply to all users, visitors, clients, and anyone who accesses or uses our services or platform in any capacity.

2. Eligibility

2.1 Age Requirement

You must be at least 18 years of age to use our website, services, or platform. By using our services, you represent and warrant that you are 18 years of age or older.

2.2 Geographic Scope

Our services are available to users located in Canada and the United States. By using our services, you represent that you are located in one of these countries.

2.3 Business Use

Our services are intended for business use only. You may not use our services for personal or non-commercial purposes.

2.4 Prohibited Industries

We reserve the right to refuse service to any individual or business at our sole discretion. We do not provide services to businesses operating in the following industries:

2.5 Candidates and Other Platform Users

Individuals who use the Zenna platform to apply for roles, upload materials, or schedule interviews ("Candidates") use the platform to seek employment, not for business purposes, and Section 2.3 (Business Use) does not apply to them. Candidates must be at least 18 years of age. A Candidate's use of the platform is governed by these Terms to the extent applicable and by the consent and privacy notices presented at the point of application.

3. Services Offered

3.1 Subscription Services

Subscription services are offered on a monthly or annual basis and include:

Subscription services are billed monthly or annually as specified in your plan, renew automatically, and continue until cancelled in accordance with Section 10. Annual plans are billed once, in advance, for the full twelve-month term at the discounted annual rate.

3.2 Project-Based Services

One-time or fixed-term projects include:

Project-based services are governed by a separate Statement of Work (SOW) or Project Agreement that defines scope, deliverables, timeline, and payment terms.

3.3 Service Descriptions

Detailed descriptions of each service, package features, and pricing are available on our website. We reserve the right to modify, add, remove, or discontinue any service at any time.

3.4 Fair Use and Plan Scope

Each plan includes a level of candidate screening, applicant volume, active roles, and HR guidance appropriate to that plan. Where a plan describes screening or guidance as unlimited, that use is subject to fair and reasonable use consistent with the plan you are on. We assess fair use across three factors: the number of applicants processed, the number of active roles, and your overall hiring activity. If your use consistently exceeds the level your plan is designed for, we will contact you to discuss moving to a plan that fits. We do not apply automatic overage charges, and any change to your plan is discussed with you first.

3.5 Scope of Included HR Guidance

HR guidance included with your subscription is advisory and coaching in nature. It includes practical guidance on hiring, interviews, candidate concerns, hiring decisions, and how to handle difficult conversations such as performance concerns, terminations, and layoffs. We coach you and your managers through these moments. We guide the conversation, we do not replace the manager in the room, and we do not carry out terminations or other employment actions on your behalf.

Hands-on HR project work is not included in subscription guidance and is provided separately under a Statement of Work as described in Section 5. This includes, without limitation, custom policy and document development, full onboarding builds, workplace investigations, ongoing employee relations support, training program development, and accessibility audits and remediation. Documents, policies, and onboarding experiences may be built into the Scale and Partner plans where stated, and may be added to other plans as a separate scope.

3.6 No Guarantee of Hiring Outcomes

We provide qualified candidates and a structured hiring process. We do not guarantee that any candidate will be hired, will accept an offer, will perform to expectation, or will remain employed for any period of time. Hiring decisions and their outcomes rest with you. We are not responsible for the conduct, performance, or decisions of any candidate or hire after placement. Where your plan or a written agreement expressly offers a service credit for delivery timelines, that credit is the sole remedy for a delivery delay and is not a guarantee of any hiring outcome.

3.7 Accessibility Support Scope

Our accessibility support, including candidate accommodation support and any accessibility advisory services, helps you make your hiring process more accessible and supports candidates who need accommodations. This support is advisory. It does not constitute legal advice and is not a guarantee that your business, your hiring process, or your workplace complies with the Accessibility for Ontarians with Disabilities Act (AODA), the Americans with Disabilities Act (ADA), or any other accessibility law or standard. You remain responsible for your own legal compliance.

4. Subscription Terms and Billing

4.1 Enrollment and Automatic Renewal

When you subscribe, you authorize us to charge your designated payment method on a recurring basis at your selected billing frequency (monthly or annually). All subscriptions renew automatically at the end of each billing period, monthly plans each month and annual plans each year, unless cancelled in accordance with Section 10. By subscribing, you agree to automatic renewal and authorize recurring charges.

4.2 Billing and Payment

4.3 Failed Payments and Grace Period

If your payment method fails or is declined:

4.4 Price Changes

We reserve the right to change subscription pricing at any time. Price changes will be communicated to existing subscribers at least 30 days in advance via email. New pricing takes effect at your next billing cycle after the notice period. If you do not agree to the price change, you may cancel your subscription in accordance with Section 10.

4.5 Package Upgrades and Downgrades

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing period at the new package rate. Your next billing cycle will reflect the new package price.

Downgrades take effect at the start of your next billing cycle. No prorated refunds are provided for downgrades. Downgrade requests must be submitted at least 2 days before your next billing date.

For annual plans, downgrades take effect at your next annual renewal date. No proration or refund is provided for the remainder of a prepaid annual term.

4.6 Taxes

All fees are exclusive of applicable federal, provincial, state, or local taxes including GST, HST, PST, and any applicable US sales tax. You are responsible for paying all taxes associated with your subscription or purchase.

4.7 Annual Plans

Annual plans are prepaid in full for a twelve-month term at the discounted annual rate. The annual discount is provided in consideration of your commitment to the full term. Annual prepayments are non-refundable. You may cancel or downgrade an annual plan at any time, and the change takes effect at your next annual renewal date rather than mid-term. No refund or proration is provided for the unused portion of a prepaid annual term, except as provided in Section 10.3 or Section 17.

5. Project-Based Services Terms

5.1 Statement of Work Required

All project-based services require a written Statement of Work (SOW) or Project Agreement that specifies scope, deliverables, timeline, milestones, payment terms, and acceptance criteria. Work begins only after the SOW is signed by both parties and the initial deposit is received.

5.2 Payment Terms for Projects

For new clients, all project-based services require milestone payments as follows:

For existing clients who have maintained an active subscription or completed previous projects in good standing for 6 months or more, Net 15 or Net 30 payment terms may be available for milestone payments, excluding the initial 50% deposit. Net terms are granted at our sole discretion and may be modified or revoked based on payment history.

5.3 Scope and Change Orders

Any changes, additions, or modifications to the project scope require a written Change Order approved and signed by both parties before additional work begins. Change Orders may result in additional fees and extended timelines. We are not obligated to perform work outside the agreed scope without an approved Change Order.

5.4 Client Responsibilities and Delays

Clients are responsible for providing timely information, feedback, approvals, and access required for project completion. If a client causes delays by failing to provide required materials or feedback, the project timeline will be extended accordingly. We are not liable for delays caused by the client or third parties working on the client's behalf. If a project is paused for 30 days or more due to client delays, we reserve the right to invoice for all work completed to date.

5.5 Milestone Payment Gates

Work on each phase of a project proceeds only after the corresponding milestone payment is received. If a milestone payment is not received within 7 days of invoice, work will be paused until payment is received.

5.6 Project Abandonment

If a client fails to respond to communications or provide required materials for 60 consecutive days, the project will be considered abandoned. All payments made to date are non-refundable, we retain ownership of all work product created to date, and the client forfeits any deliverables not yet delivered. We may close the project and invoice for any outstanding balances.

5.7 Project Acceptance

Upon delivery of project deliverables, the client has 7 business days to review and provide feedback. If no feedback is provided within 7 days, the deliverables are considered accepted. Once deliverables are accepted -- either explicitly or by default -- final payment is due immediately.

6. The Zenna Platform

6.1 Platform Access

The Zenna platform is our proprietary technology-enabled HR and recruiting system. Access is provided to clients as part of their service engagement. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@rokstarshrm.com if you suspect any unauthorized access to your account.

6.2 Acceptable Platform Use

By using the Zenna platform, you agree not to:

6.3 Platform Communications

The Zenna platform includes in-platform messaging, email communication tools, and SMS notification capabilities. Use of SMS messaging within the platform is subject to opt-in consent requirements as described in our Privacy Policy. All communications conducted through the platform are subject to our Privacy Policy regarding storage, access, and retention.

6.4 Platform Availability

We make reasonable efforts to keep the Zenna platform available and operational. However, we do not guarantee uninterrupted access and are not liable for downtime caused by maintenance, technical failures, or circumstances beyond our reasonable control. Planned maintenance will be communicated in advance where practicable.

6.5 Platform Modifications

We reserve the right to modify, update, add, or remove features of the Zenna platform at any time. Where changes materially affect your ability to use the platform for its core purposes, we will provide reasonable advance notice.

6.6 Candidate Data and Data Processing

The Zenna platform collects and processes personal information from candidates, including contact details, resumes, screening responses, and application activity. As between you and Rokstars, you are responsible for ensuring you have a lawful basis to engage candidates and to receive their information through the platform. Rokstars processes candidate personal information on your behalf and in accordance with our Privacy Policy and applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and applicable state privacy laws in the United States. Candidate consent to processing is captured at the point of application. Data retention and deletion are handled as described in our Privacy Policy. Clients with specific data processing requirements may request a data processing addendum.

7. AI-Assisted Services

The Zenna platform uses artificial intelligence to assist with HR and recruiting workflows, including organizing candidate information, summarising activity, and suggesting next steps. AI functions as an assistive tool only. No employment-related decisions -- including candidate advancement, rejection, or hiring recommendations -- are made by automated means without human review by a qualified member of the Rokstars team or the client's own HR contacts. We make no warranty as to the accuracy or completeness of AI-generated content and recommend that all AI-assisted outputs be reviewed before acting on them.

You remain solely responsible for all final employment decisions, including which candidates to interview, advance, hire, or reject. Where laws governing the use of automated or artificial intelligence tools in employment apply to you, including automated employment decision laws in certain jurisdictions, you are responsible for your own compliance with those laws. The Zenna platform provides assistive tools and a human review layer. It does not assume your legal obligations as an employer.

8. Refund Policy

8.1 Subscription Services

You may request a full refund of your subscription fee within 7 days of your initial enrollment if no services have been rendered, no consultation calls have taken place, and no deliverables have been created or provided. Once any services have been provided, consultation calls conducted, or deliverables created, all payments are non-refundable.

If you cancel your subscription, you will not receive a refund for the current billing period. Your access to services continues until the end of the paid period, after which your subscription does not renew.

Annual subscription prepayments are non-refundable except as provided in Section 4.7. Cancelling an annual plan stops future renewals but does not refund the remainder of the prepaid term.

8.2 Project-Based Services

All deposits and milestone payments for project-based services are non-refundable once work has commenced on that phase. You may request a refund of your initial deposit within 7 days of payment if no work has begun and no SOW has been executed. If we are unable to complete a project due to circumstances within our control, you may be entitled to a partial refund for work not completed, calculated based on the percentage of work completed and milestones achieved.

8.3 Chargebacks

Filing a chargeback or payment dispute after receiving services constitutes a breach of these Terms. You agree to contact us directly at hello@rokstarshrm.com to resolve any billing disputes before initiating a chargeback with your payment provider. If you file a chargeback after services have been rendered, we reserve the right to pursue collection and legal action to recover all amounts owed, including original service fees, chargeback fees, legal fees, and collection costs. We will provide documented proof of service delivery to dispute fraudulent chargebacks. Your access to all services will be immediately terminated.

9. Intellectual Property Rights

9.1 Rokstars Intellectual Property

All content on our website and all materials, tools, templates, frameworks, methodologies, and resources created by Rokstars -- including but not limited to text, graphics, logos, software, training content, and the R3 OS framework -- are the exclusive property of Rokstars and are protected by copyright, trademark, and other applicable intellectual property laws.

You may not:

9.2 Client Use License (Subscription Services)

For subscription-based services, we grant you a non-exclusive, non-transferable, revocable license to use materials provided as part of your subscription for your internal business purposes only. This license terminates upon cancellation. You may retain materials downloaded during your active subscription for your continued internal use, but you may not share, distribute, or sell such materials.

9.3 Client Ownership (Custom Project Deliverables)

For project-based services where we create custom deliverables specifically for you -- such as custom policies, training programs, or accessibility reports -- you will own the final deliverable once all payments are received in full. Ownership transfers only upon full payment; until then, we retain all rights. However, we retain ownership of all underlying templates, frameworks, methodologies, and processes used to create your deliverable, and the right to use these for other clients.

9.4 Client Materials

Materials, information, or content you provide to us remain your property. By providing such materials, you grant us a limited license to use them solely for the purpose of delivering services to you.

10. Cancellation and Termination

10.1 Cancellation by Client (Subscriptions)

You may cancel your subscription at any time by providing at least 2 business days notice before your next billing date, submitted via email to hello@rokstarshrm.com or by calling (888) 327-1220. Cancellations take effect at the end of your current billing period. You retain access to services through the end of the paid period. No refunds are provided for the current billing period.

For annual plans, cancellation stops your next annual renewal. Your prepaid term continues until its end date and is not refunded.

10.2 Cancellation by Client (Projects)

You may cancel a project at any time by providing written notice. Upon cancellation, all payments made to date are non-refundable, you will be invoiced for any completed work not yet invoiced, and we retain all work product created to date unless otherwise agreed in writing.

10.3 Termination by Rokstars

We may terminate your access to services or the platform immediately and without notice for:

We may also terminate your subscription or service agreement with 30 days written notice for any other reason. If we terminate without cause, you will receive a prorated refund for any unused portion of your current subscription period.

10.4 Effect of Termination

Upon termination or cancellation for any reason, your access to services and the platform ceases, all outstanding invoices become immediately due and payable, and we may delete your account and data in accordance with our Privacy Policy. Provisions that by their nature should survive termination -- including payment obligations, intellectual property, indemnification, and limitation of liability -- remain in effect.

11. Confidentiality

11.1 Mutual Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and confidential information disclosed during the course of our business relationship, including but not limited to business strategies, employee data, HR records, technical information, and client lists.

11.2 Our Obligations

We will not disclose your confidential information to third parties except as required to deliver services to you under appropriate confidentiality protections, as required by law or legal process, or with your prior written consent.

11.3 Anonymized Examples

You grant us permission to use anonymized, non-identifiable examples and case studies derived from our work with you for marketing, training, and promotional purposes, provided that no identifying information about your company or employees is disclosed and no confidential business information is revealed. You may opt out of this use by providing written notice to hello@rokstarshrm.com.

12. Independent Contractor Relationship

Rokstars is an independent contractor providing professional services. Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, or agency relationship between you and Rokstars. We do not have authority to bind you to obligations or make decisions on your behalf except as expressly authorized in writing. You retain full control over your business decisions and we provide advisory, consulting, and platform services only.

We are responsible for our own taxes, insurance, and benefits. You are not required to withhold taxes or provide benefits beyond the agreed service fees. We may engage subcontractors to help fulfil our obligations, and such relationships do not create any employment relationship with you.

13. Non-Solicitation and Non-Circumvention

(a) Non-Circumvention. The candidates, sourcing, and shortlists provided to you are part of an active, paid engagement. You agree not to use a short-term subscription primarily to collect candidate contacts and then continue hiring from candidates first introduced to you through Rokstars or the Zenna platform after cancelling, in order to avoid an active subscription. Candidates first introduced to you through Rokstars remain subject to these Terms, and engaging such a candidate does not waive fees accrued during your engagement.

(b) Non-Solicitation of Our Team. During your engagement and for twelve months after it ends, you agree not to directly or indirectly solicit for employment or engagement any Rokstars employee, contractor, screener, or team member who provided services to you, without our prior written consent.

This section survives termination of these Terms.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROKSTARS' TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE LESSER OF: THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR THE AMOUNT YOU PAID FOR THE CURRENT SUBSCRIPTION PERIOD OR PROJECT (WHICHEVER IS APPLICABLE).

IN NO EVENT SHALL ROKSTARS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR DAMAGE TO REPUTATION, REGARDLESS OF THE LEGAL THEORY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR YOUR OWN BUSINESS DECISIONS AND THAT EMPLOYMENT AND HR MATTERS INVOLVE INHERENT LEGAL AND BUSINESS RISKS THAT WE CANNOT ELIMINATE.

15. Indemnification

You agree to indemnify, defend, and hold harmless Rokstars, its owners, employees, contractors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

This indemnification obligation survives the termination of these Terms.

16. Dispute Resolution

16.1 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any legal action arising under these Terms shall be brought exclusively in the courts of the Province of Ontario, and you consent to the personal jurisdiction of those courts.

16.2 Informal Resolution First

Before initiating any formal dispute resolution, both parties agree to attempt to resolve any dispute informally through good faith negotiations. Either party may initiate informal resolution by providing written notice describing the dispute. The parties will attempt to resolve the matter within 30 days of such notice.

16.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the ADR Institute of Canada (ADRIC) or a mutually agreed arbitration service, in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Ontario, Canada, by a single arbitrator agreed upon by both parties. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party bears its own costs and fees, except as otherwise awarded by the arbitrator. The arbitration proceedings and award shall be kept confidential except as necessary to enforce the award.

16.4 Small Claims Exception

Either party may bring a claim in small claims court if the claim is within the court's jurisdiction and proceeds on an individual basis. In Ontario, small claims court jurisdiction currently covers claims up to $35,000 CAD.

16.5 Injunctive Relief

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property rights or confidential information, without first going through arbitration.

16.6 Legal Fees

In any arbitration or litigation arising from these Terms, the prevailing party shall be entitled to recover its reasonable legal fees, arbitration costs, court costs, and other reasonable expenses from the non-prevailing party.

16.7 No Class Actions

Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration. If this waiver is found to be unenforceable, the entire arbitration agreement shall be void.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, labour disputes, internet or utility failures, or personal illness or incapacity. We will notify you as soon as reasonably possible if such an event occurs. If a force majeure event continues for more than 30 days, you may cancel your subscription or project and receive a prorated refund for services not delivered.

18. Modifications

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and notify you via email at least 30 days before changes take effect. Your continued use of our services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must cancel your subscription or discontinue use of our services before the changes take effect. We may also modify, suspend, or discontinue any service, feature, or platform functionality at any time. We are not liable for any such modification, suspension, or discontinuation.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed Service Agreements or Statements of Work, constitute the entire agreement between you and Rokstars regarding use of our services and supersede all prior agreements and communications.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver. Any waiver must be in writing and signed by an authorized representative of Rokstars.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time without notice, including in connection with a merger, acquisition, or sale of assets.

19.5 Notices

All notices required or permitted under these Terms must be in writing and addressed to:

Rokstars Global HRM Inc.
Attn: Mark Ocampo
55 Village Centre Place, Suite 200
Mississauga, ON L4Z 1V9
Canada
hello@rokstarshrm.com
Toll-free: (888) 327-1220
Local: (647) 494-4252

Notices are effective when sent via email (upon successful transmission) or 3 business days after mailing via certified mail.

19.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Rokstars and do not create any rights for third parties.

20. Contact

Questions about these Terms of Service? Please contact us:

Rokstars Global HRM Inc.
Attn: Mark Ocampo
55 Village Centre Place, Suite 200
Mississauga, ON L4Z 1V9
Canada
hello@rokstarshrm.com
Toll-free: (888) 327-1220
Local: (647) 494-4252
rokstarshrm.com

By using our website, services, or the Zenna platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.