Terms of Service

Last Updated: October 3, 2025

Effective Date: October 3, 2025

1. Acceptance of Terms

Welcome to Rokstars Global HRM Inc. (operating as “Rokstars,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By accessing our website, engaging our services, or entering into any agreement with us, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use our website or services.

These Terms apply to all users, visitors, clients, and anyone who accesses or uses our services in any capacity.

2. Eligibility and User Requirements

2.1 Age Requirement

You must be at least 18 years of age to use our website or services. By using our services, you represent and warrant that you are 18 years or older.

2.2 Geographic Restrictions

Our services are available only to users located in the United States and Canada. By using our services, you represent that you are located in one of these countries.

2.3 Business Use Only

Our services are intended for business use only. You may not use our services for personal, non-commercial purposes.

2.4 Prohibited Industries

We do not provide services to businesses operating in the following industries:
  • Gambling, casinos, or gaming establishments
  • Adult entertainment, pornography production, or adult retail merchandise
  • Any business involved in the operational chain of the above industries
We reserve the right to refuse service to any individual or business at our sole discretion.

3. Services Offered

3.1 Subscription Services

Monthly subscription services include:
  • HR Support Services: Ongoing fractional HR support on a month-to-month basis with tiered package options (Starter, Growth, Scale)
  • Accessibility Compliance Services: Ongoing accessibility advisory and compliance support on a monthly subscription basis
Subscription services are billed weekly or monthly (as specified in your package), renew automatically, and continue until cancelled in accordance with Section 7.

3.2 Project-Based Services

One-time or fixed-term projects including:
  • HR policy development
  • Accessibility audits and remediation
  • Recruitment projects
  • Training program development
  • Other custom HR or accessibility consulting projects
Project-based services are governed by a separate Statement of Work (SOW) or Project Agreement that defines scope, deliverables, timeline, and payment terms.

3.3 Service Descriptions

Detailed descriptions of each service, package features, and pricing are available on our website. We reserve the right to modify, add, remove, or discontinue any service at any time with or without notice.

4. Subscription Terms and Billing

4.1 Subscription Enrollment

When you subscribe to any of our subscription services, you authorize us to charge your designated payment method on a recurring basis according to your selected billing frequency (weekly or monthly).

4.2 Automatic Renewal

All subscriptions renew automatically at the end of each billing period unless cancelled in accordance with Section 7. By subscribing, you agree to automatic renewal and authorize recurring charges.

4.3 Billing and Payment

  • Subscription fees are billed in advance at the beginning of each billing period
  • Payment is due immediately upon billing
  • We accept credit cards, debit cards, ACH transfers, and other payment methods as specified on our website
  • You are responsible for providing accurate and current payment information
  • You authorize us to update your payment information automatically if provided by your card issuer or payment processor

4.4 Failed Payments and Grace Period

If your payment method fails or is declined:
  • We will notify you via email within 24 hours
  • You will have a 5-day grace period to update your payment information and resolve the issue
  • During the grace period, your service access may be limited but not immediately suspended
  • If payment is not received within 5 days, your service will be suspended until payment is received
  • If payment remains outstanding for 30 days, your subscription will be cancelled and you must re-enroll to resume services
  • We do not charge late fees, but reserve the right to do so with 30 days written notice

4.5 Price Changes

We reserve the right to change subscription pricing at any time. Price changes will be communicated to existing subscribers at least 30 days in advance via email. The new pricing will take effect at your next billing cycle after the notice period. If you do not agree to the price change, you may cancel your subscription in accordance with Section 7.

4.6 Package Upgrades and Downgrades

Upgrades:
  • You may upgrade your subscription package at any time
  • Upgrades take effect immediately
  • You will be charged a prorated amount for the remainder of your current billing period at the new package rate
  • Your next billing cycle will reflect the new package price
Downgrades:
  • You may downgrade your subscription package at any time
  • Downgrades take effect at the start of your next billing cycle (not immediately)
  • No prorated refunds are provided for downgrades
  • You must request downgrades at least 2 days before your next billing date

4.7 Taxes

All fees are exclusive of applicable federal, provincial, state, local, or other governmental sales, goods and services, harmonized, value-added, or other taxes, fees, or charges. You are responsible for paying all such taxes associated with your subscription or purchase.

5. Project-Based Services Terms

5.1 Statement of Work (SOW) Required

All project-based services require a written Statement of Work or Project Agreement that specifies:
  • Project scope and deliverables
  • Timeline and milestones
  • Payment terms and schedule
  • Acceptance criteria
  • Any other relevant project details
Work on any project will only begin after the SOW is signed by both parties and the initial deposit is received.

5.2 Payment Terms for Projects

For New Clients:
All project-based services require milestone payments as follows:
  • 50% deposit: Due before work begins
  • 25% payment: Due at the midpoint milestone (as defined in the SOW)
  • 25% final payment: Due upon project completion and delivery of all deliverables
For Existing Clients:
Clients who have maintained an active subscription or completed previous projects in good standing for 6 months or more may be eligible for Net 15 or Net 30 payment terms for milestone payments (excluding the initial 50% deposit). Net terms are granted at our sole discretion and may be modified or revoked based on payment history.
  • Net terms apply only to milestone payments after the initial 50% deposit
  • The initial 50% deposit is still required upfront for all clients
  • Invoices under Net terms must be paid within 15 or 30 days as specified
  • Failure to pay on time may result in work stoppage and forfeiture of Net terms for future projects

5.3 Project Scope and Change Orders

  • The scope of all project-based services is defined in the SOW
  • Any changes, additions, or modifications to the project scope require a written Change Order
  • Change Orders may result in additional fees and extended timelines
  • Change Orders must be approved and signed by both parties before additional work begins
  • We are not obligated to perform work outside the agreed scope without an approved Change Order

5.4 Client Delays and Responsibilities

  • Clients are responsible for providing timely information, feedback, approvals, and access necessary for project completion
  • If the client causes delays by failing to provide required materials or feedback, the project timeline will be extended accordingly
  • We are not liable for delays caused by the client or third parties working on behalf of the client (web developers, marketing teams, etc.)
  • If a project is paused for 30 days or more due to client delays, we reserve the right to invoice for all work completed to date

5.5 Milestone Payment Gates

Work on each phase of a project will only proceed after the corresponding milestone payment is received. If a milestone payment is not received within 7 days of invoice, work will be paused until payment is received.

5.6 Project Abandonment

If a client fails to respond to communications or provide required materials for 60 consecutive days, the project will be considered abandoned. In such cases:
  • All payments made to date are non-refundable
  • We retain ownership of all work product created to date
  • The client forfeits any deliverables not yet delivered
  • We may close the project and invoice for any outstanding balances

5.7 Project Acceptance

Upon delivery of project deliverables, the client has 7 business days to review and provide feedback. If no feedback is provided within 7 days, the deliverables are considered accepted and approved. Once deliverables are accepted (either explicitly or by default), final payment is due immediately.

6. Refund Policy

6.1 Subscription Services

7-Day Refund Window:
You may request a full refund of your subscription fee within 7 days of your initial enrollment if:
  • No services have been rendered
  • No consultation calls have taken place
  • No deliverables have been created or provided
No Refunds After Service Delivery:
Once any services have been provided, consultation calls conducted, or deliverables created, all payments are non-refundable. This includes but is not limited to:
  • Phone or email consultations
  • Policy reviews or drafts
  • Recruitment support or candidate screening
  • Training module creation
  • Accessibility audits or assessments
Current Billing Period:
If you cancel your subscription, you will not receive a refund for the current billing period. Your access to services will continue until the end of the paid period, after which your subscription will not renew.

6.2 Project-Based Services

Deposits and Milestone Payments:
All deposits and milestone payments for project-based services are non-refundable once work has commenced on that phase of the project.
7-Day Refund Window:
You may request a refund of your initial deposit within 7 days of payment if no work has begun and no SOW has been executed.
Partial Refunds:
In the event that we are unable to complete a project due to circumstances within our control, you may be entitled to a partial refund for work not completed. Refunds, if any, will be calculated based on the percentage of work completed and milestones achieved.

6.3 Chargebacks Prohibited

Filing a chargeback or payment dispute after receiving services constitutes a breach of these Terms. By using our services, you agree to contact us directly to resolve any billing disputes before initiating a chargeback with your payment provider.

If you file a chargeback after services have been rendered:

  • We reserve the right to pursue collection and legal action to recover all amounts owed
  • You will be liable for all costs incurred, including the original service fees, chargeback fees, legal fees, and collection costs
  • We will provide documented proof of service delivery to dispute fraudulent chargebacks
  • Your access to all services will be immediately terminated

7. Cancellation and Termination

7.1 Cancellation by Client (Subscription Services)

You may cancel your subscription at any time by providing at least 2 business days notice before your next billing date. Cancellations must be submitted using the same method you used to subscribe:
  • If you subscribed online, cancel online through your account dashboard or via email
  • If you subscribed by phone, cancel by calling us at (888) 327-1220
Cancellation Process:
  • Cancellations take effect at the end of your current billing period
  • You will retain access to services through the end of the paid period
  • No refunds will be provided for the current billing period
  • Cancellations received less than 2 days before your billing date may result in one additional billing cycle

7.2 Cancellation by Client (Project-Based Services)

You may cancel a project at any time by providing written notice. Upon cancellation:
  • All payments made to date are non-refundable
  • You will be invoiced for any completed work not yet invoiced
  • We retain all work product created to date unless otherwise agreed in writing
  • You forfeit the right to receive any undelivered work product

7.3 Termination by Rokstars

We reserve the right to suspend or terminate your access to our services at any time for any reason, including but not limited to:
Immediate Termination Without Notice:
  • Non-payment or fraudulent payment activity
  • Violation of these Terms
  • Abusive, threatening, or disrespectful behavior toward our team
  • Illegal activity or misuse of our services
  • Providing false or misleading information
  • Operating in a prohibited industry
Termination With Notice:
  • We may terminate your subscription or service agreement with 30 days written notice for any reason
Effect of Termination:
If we terminate for cause (your violation):
  • No refunds will be provided
  • You remain liable for all outstanding fees
  • All work product remains our property until fully paid
If we terminate without cause:
  • You will receive a prorated refund for any unused portion of your subscription
  • You will receive all completed work product if applicable

7.4 Effect of Termination

Upon termination or cancellation for any reason:
  • Your access to services will cease
  • All outstanding invoices become immediately due and payable
  • We may delete your account and data in accordance with our Privacy Policy
  • Sections of these Terms that by their nature should survive termination will remain in effect (including payment obligations, intellectual property, indemnification, and limitation of liability)

8. Intellectual Property Rights

8.1 Rokstars Intellectual Property

All content on our website and all materials, tools, templates, frameworks, methodologies, and resources created by Rokstars (including but not limited to text, graphics, logos, designs, software, and training content) are the exclusive property of Rokstars and are protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, modify, distribute, or create derivative works from our content
  • Use our trademarks, logos, or branding without written permission
  • Reverse engineer, decompile, or disassemble any software or tools we provide
  • Sell, license, or commercially exploit any of our materials

8.2 Client Use License (Subscription Services)

For subscription-based services, we grant you a non-exclusive, non-transferable, revocable license to:
  • Download and use materials provided as part of your subscription for your internal business use only
  • Access and use tools, templates, and resources made available to you during your active subscription
This license terminates upon cancellation of your subscription. You may retain materials downloaded during your active subscription for your continued internal use, but you may not share, distribute, or sell such materials.

8.3 Client Ownership (Project-Based Custom Deliverables)

For project-based services where we create custom deliverables specifically for you (such as custom policies, training programs, or accessibility reports):
  • You will own the final deliverable once all payments are received in full
  • Ownership transfers only upon full payment; until then, we retain all rights
  • You receive a perpetual, non-exclusive license to use the deliverable for your internal business purposes
However, we retain:
  • Ownership of all underlying templates, frameworks, methodologies, and processes used to create your deliverable
  • The right to reuse our templates, frameworks, and methodologies for other clients
  • The right to create similar deliverables for other clients

8.4 Restrictions on Client Use

Regardless of ownership, you may not:
  • Resell, redistribute, or sublicense any materials or deliverables we provide
  • Share our materials publicly or with competitors
  • Use our materials to create competing products or services
  • Remove copyright notices, attributions, or proprietary markings from any materials

8.5 Client Materials

Any materials, information, or content you provide to us remain your property. By providing such materials, you grant us a limited license to use them solely for the purpose of delivering services to you.

9. Confidentiality

9.1 Mutual Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and confidential information disclosed during the course of our business relationship. Confidential information includes but is not limited to:
  • Business strategies, financial information, and trade secrets
  • Employee data and HR information
  • Technical information and processes
  • Client lists and customer information

9.2 Rokstars Obligations

We will not disclose your confidential information to third parties except:
  • As required to deliver services to you (e.g., sharing with trusted subcontractors under confidentiality agreements)
  • As required by law or legal process
  • With your prior written consent

9.3 Use of Anonymized Examples

You grant us permission to use anonymized, non-identifiable examples and case studies derived from our work with you for marketing, training, and promotional purposes, provided that:
  • No identifying information about your company or employees is disclosed
  • The examples do not reveal confidential business information
  • You may opt out of this use by providing written notice

9.4 Data Security

We implement reasonable security measures to protect your confidential information. However, we cannot guarantee absolute security. Our data protection practices are outlined in our Privacy Policy.

10. Independent Contractor Relationship

10.1 No Employment Relationship

Rokstars is an independent contractor providing professional services. Nothing in these Terms or any service agreement creates an employer-employee relationship, partnership, joint venture, or agency relationship between you and Rokstars.

10.2 No Authority

We do not have the authority to bind you to any obligations or make decisions on your behalf except as expressly authorized in writing. You retain full control over your business decisions, and we provide advisory and consulting services only.

10.3 Not Legal Advice

Our services include HR consulting, compliance guidance, and accessibility support. However, we are not attorneys and do not provide legal advice. Nothing we provide should be construed as legal advice or a substitute for consulting with a licensed attorney. We recommend that you consult with legal counsel regarding any legal matters, including employment law compliance, contracts, and litigation.

10.4 Taxes and Benefits

As an independent contractor:
  • We are responsible for our own taxes, insurance, and benefits
  • You are not required to withhold taxes, provide benefits, or make any payments other than the agreed service fees
  • We may engage subcontractors or other consultants to fulfill our obligations, and such relationships do not create any employment relationship with you

11. Limitation of Liability

11.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROKSTARS’ TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE LESSER OF:
  • THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR
  • THE AMOUNT YOU PAID FOR THE CURRENT SUBSCRIPTION PERIOD OR PROJECT (WHICHEVER IS APPLICABLE)

11.2 Exclusion of Consequential Damages

IN NO EVENT SHALL ROKSTARS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
  • Lost profits or revenue
  • Loss of data or business information
  • Business interruption
  • Cost of substitute services
  • Damage to reputation
  • Legal fees or litigation costs (except as provided in Section 13)
This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

11.3 Services Provided "As-Is"

OUR SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that our services will be uninterrupted, timely, secure, or error-free
  • Warranties regarding the results, accuracy, or reliability of our services

11.4 Your Responsibility

You acknowledge and agree that:
  • You are responsible for making your own business decisions based on our advice and recommendations
  • We cannot guarantee specific outcomes or results from our services
  • Employment and HR matters involve inherent legal and business risks that we cannot eliminate
  • You should consult with legal counsel before making significant employment decisions

12. Indemnification

You agree to indemnify, defend, and hold harmless Rokstars, its owners, employees, contractors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:
  • Your use or misuse of our services
  • Your violation of these Terms
  • Your violation of any applicable laws or regulations
  • Any claims brought by your employees, contractors, or third parties related to your business practices
  • Your breach of any representations or warranties made in these Terms
  • Any content or information you provide to us that infringes on third-party rights
This indemnification obligation survives the termination of these Terms and your use of our services.

13. Dispute Resolution

13.1 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Brampton, Ontario, and you consent to the personal jurisdiction of such courts.

13.2 Informal Resolution

Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute informally through good faith negotiations. Either party may initiate informal resolution by providing written notice to the other party describing the dispute. The parties will attempt to resolve the matter within 30 days of such notice.

13.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the ADR Institute of Canada (ADRIC) or a mutually agreed arbitration service, in accordance with its Commercial Arbitration Rules.
Arbitration Terms:
  • The arbitration shall be conducted in Brampton, Ontario, Canada
  • The arbitration shall be conducted by a single arbitrator mutually agreed upon by both parties
  • If the parties cannot agree on an arbitrator within 15 days, one will be appointed by the arbitration service
  • The arbitrator’s decision shall be final and binding on both parties
  • The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction
  • Each party shall bear its own costs and fees, except as otherwise awarded by the arbitrator
Discovery and Procedures:
  • Discovery shall be limited to what is reasonably necessary to resolve the dispute
  • The arbitrator may award any relief that would be available in court, including injunctive relief and specific performance
  • The arbitration proceedings and award shall be kept confidential except as necessary to enforce the award

13.4 Small Claims Court Exception

Notwithstanding the arbitration requirement, either party may bring a claim in small claims court if the claim is within the court’s jurisdiction and proceeds on an individual (non-class) basis. Currently, small claims court in Ontario has jurisdiction over claims up to $35,000 CAD.

13.5 Injunctive Relief

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information, without first going through arbitration.

13.6 Legal Fees and Costs

In any arbitration or litigation arising from these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, arbitration costs, court costs, and other expenses from the non-prevailing party.

13.7 No Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration. If this class action waiver is found to be unenforceable, the entire arbitration agreement shall be void.

13.8 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY LITIGATION ARISING FROM THESE TERMS.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:
  • Acts of God, natural disasters, pandemics, or epidemics
  • War, terrorism, civil unrest, or government actions
  • Labor disputes or strikes
  • Internet, telecommunications, or utility failures
  • Hardware or software failures not caused by our negligence
  • Personal illness, injury, or incapacity
In the event of a Force Majeure event:
  • We will notify you as soon as reasonably possible
  • Our performance obligations will be suspended for the duration of the event
  • If the Force Majeure event continues for more than 30 days, you may cancel your subscription or project and receive a prorated refund for services not delivered
  • We will make reasonable efforts to resume services as quickly as possible

15. Modifications to Terms and Services

15.1 Right to Modify

We reserve the right to modify, update, or change these Terms at any time at our sole discretion. We may also modify, add, remove, or discontinue any aspect of our services, including features, functionality, pricing, and availability.

15.2 Notice of Changes

When we make material changes to these Terms:
  • We will update the “Last Updated” date at the top of this document
  • We will notify you via email (if we have your email address) at least 30 days before the changes take effect
  • We may also post a notice on our website
For non-material changes (such as clarifications or corrections), we may update these Terms without prior notice.

15.3 Acceptance of Changes

Your continued use of our services after changes to these Terms take effect constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must cancel your subscription or discontinue use of our services before the changes take effect.

15.4 Service Modifications

We may modify, suspend, or discontinue any service, feature, or functionality at any time with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed Service Agreements or Statements of Work, constitute the entire agreement between you and Rokstars regarding the use of our services and supersede all prior agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Rokstars.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time without notice, including in connection with a merger, acquisition, or sale of assets.

16.5 Notices

All notices required or permitted under these Terms must be in writing and sent to:
For Rokstars:

Rokstars Global HRM Inc.
Attn: Mark Ocampo
25 Summerlea Rd. Unit 24
Brampton, ON L6T 5A8
Email: mark@rokstarshrm.com
Phone: (888) 327-1220

For You:

To the email address or mailing address you provided during registration or enrollment.

Notices are deemed delivered when sent via email (upon successful transmission) or 3 business days after mailing via certified mail.

16.6 Headings

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.

16.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Rokstars and do not create any rights for third parties.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Rokstars Global HRM Inc.
25 Summerlea Rd. Unit 24
Brampton, ON L6T 5A8
Canada

Email: mark@rokstarshrm.com
Phone: (888) 327-1220
Website: https://rokstarshrm.com

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.